OLUWASEUN A. OGUNFOWORA

Led daily logistics and delivery operations for Venio Logistics, ensuring timely and efficient order fulfillment across all routes.

Coordinated all dispatch activities, optimizing delivery assignments and route planning to enhance operational efficiency.

Monitored real-time delivery performance, proactively resolving operational issues, delays, and customer complaints to maintain service excellence.

Managed critical communications between customers, riders, and vendors, facilitating seamless service delivery and conflict resolution.

Continuously monitored delivery costs, trip pricing, and operational expenses, identifying opportunities to enhance profitability and cost-efficiency.

Enhanced operational visibility by establishing structured processes for order intake, dispatch, rider coordination, and delivery follow-ups.

Contributed to early-stage business growth and market positioning by engaging directly with customers and supporting business development initiatives.

Successfully oversaw daily logistics operations across Ibadan city, leading and developing a team of 30 riders and coordinators.

Implemented an innovative distance-based pricing model and refined delivery policies, significantly improving operational efficiency and reducing revenue leakages.

Analyzed delivery performance metrics, successfully cutting delivery delays by 60% and substantially boosting overall customer satisfaction.

Managed comprehensive HR functions for the rider team, including onboarding, training, and performance management, fostering a high-performing workforce.

Managed operational floats and ensured rigorous accountability for daily collections and expenses, minimizing discrepancies.

Ensured strict policy compliance and asset retrieval, implementing disciplinary actions as required to maintain operational standards.

Successfully negotiated with vendors and strategic partners, expanding service reach and contributing directly to business growth objectives.

Directed delivery operations across multiple city clusters, ensuring seamless service delivery and operational continuity.

Supervised and motivated a team of riders, enhancing performance to ensure timely pickups and drop-offs.

Enforced strict compliance with company policies, leading to improved rider accountability and operational integrity.

Actively supported the strategic expansion into new service areas, contributing to critical early growth strategies.

Supervised all daily operational activities within the organization, ensuring smooth workflow and adherence to service standards.

Maintained meticulous records of stock inventory and daily sales, supporting accurate financial reporting and inventory control.

Managed daily financial accounts, including opening and closing procedures, to ensure fiscal accuracy and transparency.

Directed and managed staff performance, optimizing task allocation to ensure efficient duty delivery and high productivity.

Handled all incoming phone calls and promptly resolved customer inquiries and complaints, enhancing customer experience.

Developed and maintained a robust, organized record-keeping system using Microsoft Excel, improving data accessibility and integrity.

Efficiently managed complex meeting schedules and prepared all necessary reports and documents for high-stakes client meetings.

Prepared a wide range of professional documents, including reports, memos, and letters of direction, utilizing Microsoft Word to support organizational communications.

Managed executive meeting schedules and prepared comprehensive reports and documents for client engagements.

Drafted and prepared various professional documents, including reports, memos, and letters of direction, using Microsoft Word.

Efficiently directed incoming phone calls and promptly addressed customer inquiries and complaints, maintaining a professional front office.